Valutazione della QoS delle università mediante mappe cognitive fuzzy
DOI:
https://doi.org/10.61007/QdC.2023.3.158Parole chiave:
Ottimizzazione, Logica Fuzzy, Mappe Cognitive Fuzzy, Processo DecisionaleAbstract
La trasformazione digitale degli IIS sta rivelando una serie di nuove opportunità per migliorare non solo le loro attuali pratiche di insegnamento online, ma anche le loro operazioni aziendali globali. L’elaborazione dei dati può essere ulteriormente ampliata utilizzando una serie di tecniche avanzate, come nel caso delle mappe cognitive ad albero, delle reti fuzzy o anche degli algoritmi evolutivi, per esaminare e spiegare come il comportamento di un sistema complesso, come un IIS, sia influenzato dalle molteplici condizioni che cambiano nel tempo. Il design di tale strumento e lo sviluppo di un sistema di ottimizzazione in grado di determinare i valori ideali per questi aspetti sono oggetto della presente proposta. Il seguente lavoro introduce uno strumento per la valutazione del fattore HEI Quality of Service (HEI-QoS), utilizzando una Fuzzy Cognitive Map progettata per lo scopo specifico. Il modello FCM utilizza otto concetti che caratterizzano il funzionamento e le prestazioni dell’HEI, prendendo in considerazione i più noti strumenti di rankling dell’HEI. I valori dei concetti possono essere stimati da un’analisi di ricerca sul campo all’interno dell’IIS, risultando in uno strumento di valutazione interna molto utile per un IIS.
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