Digital Transformations in Welfare: Artificial Intelligence and Social Services

Authors

  • Roberto Veraldi Associate professor in Sociology at the "Gabriele d'Annunzio" University of Chieti-Pescara
  • Chiara Fasciani Sociology and Expert in the Subject for General Sociology (SSD SPS/07) within the Physiotherapy degree

DOI:

https://doi.org/10.61007/QdC.2025.1.280

Keywords:

Artificial Intelligence, Welfare, Social Services, Social Policies

Abstract

In recent years, artificial intelligence has emerged as one of the most transformative technologies of our time, leading to a reorganization of social relationships and a restructuring of the Welfare System. This makes it necessary to rethink social policies and services for people with disabilities and other fragilities. This study aims to analyze the impact of AI on decision-making processes and on the actions of social workers, assessing both the benefits and the potential risks.

Author Biographies

Roberto Veraldi, Associate professor in Sociology at the "Gabriele d'Annunzio" University of Chieti-Pescara

Roberto Veraldi is an Associate Professor of Sociology and teaches Social Policies and Sociology in the Social Work degree program at the "Gabriele d'Annunzio" University of Chieti-Pescara. He has been a Distinguished Visiting Professor at the University of Belgrade and has also undertaken study and research periods at the UNED in Madrid. For several years, he has collaborated with the Research Study Group of the European Society for Rural Sociology, directed by Prof. Luis Camarero Rioja. Since last academic year, a research node of the Research Study Group of the European Society for Rural Sociology has been active, following an agreement with Prof. Luis Camarero, within the Social Work degree program directed by Prof. Veraldi. Recently, he was also appointed by the Rector of the "Gabriele d'Annunzio" University of Chieti-Pescara as the University Representative for relations with the European Union.

Chiara Fasciani, Sociology and Expert in the Subject for General Sociology (SSD SPS/07) within the Physiotherapy degree

Chiara Fasciani is graduated in Sociology and Criminology, as well as in Welfare Policies and Management from the "Gabriele d'Annunzio" University of Chieti-Pescara. She currently holds the position of Expert in the Subject for General Sociology (SSD SPS/07) within the Physiotherapy degree program and is engaged in European research projects. Among her publications, under the supervision of Prof. Veraldi, her article on anti-poverty policies in Abruzzo, published in the A-ranked journal (11/C2) “Science and Philosophy,” stands out.

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Published

2025-04-30

How to Cite

Veraldi, R., & Fasciani, C. (2025). Digital Transformations in Welfare: Artificial Intelligence and Social Services. Community Notebook. People, Education and Welfare in the Society 5.0, 1(1), 243–276. https://doi.org/10.61007/QdC.2025.1.280

Issue

No. 1 (2025): Human-centric approach to Artificial Intelligence

Section

Essays

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Copyright (c) 2025 Community Notebook. People, Education and Welfare in the Society 5.0

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